Mobile Car BodyWorks Ltd.
Privacy Policy – March 2018
Introduction.
At Mobile Car BodyWorks Ltd. we are committed to ensuring that your personal information is protected and never misused.
Our privacy policy explains what personal information we collect, why we collect it, how we use it, the control you have over your personal information and the procedures we have in place to protect your personal information. It applies to personal information we collect through our website, social media platforms such as facebook, whatsapp and personally.
By sharing your personal information with us, and by continuing to use our services, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.
Privacy principles
Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at Mobile Car BodyWorks Ltd. in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At Mobile Car BodyWorks Ltd. we:
Will only ask for or collect the personal information we need to provide our services effectively and improve the service, products and experiences our customers expect.
- Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
- Make sure your personal information is always secure and protected.
- Are fair and transparent about how we use the personal information we hold.
- Only ever use your personal information for the purpose that you trusted us to use it for.
- Will never sell your personal information and only share it as outlined in our privacy policy or when you ask us to.
- Respect your choices and will inform you if there are important changes that affect your personal information or how we use it.
- Take responsibility for the personal information that we hold about you.
What personal information do we collect?
We may collect the following information:
- Your name & contact information, including email, home address and vehicle registration number.
- Any other information relevant to your enquiry (IE damage type for repair enquiries or postcodes of interest for enquiries)
- We may also capture demographic information using data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics, to improve user experience.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To communicate with you.
- When making a repair enquiry through our website, we will use the details you have entered for quotation, estimation, advisory and support purposes.
- We may use the information to improve our products and services.
- We may use demographic information to help improve overall user experience.
- We may contact you by email, SMS, phone, post or social media.
What information does Mobile Car BodyWorks Ltd. share with third parties?
We will not share your personal information with any third party for marketing or advertising purposes.
We may share you personal information with a third party in the event of your claim, with your permission.
Your Controls sand choices
Where possible, we give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences. You have the right to access, update and amend personal information that we hold about you.In certain circumstances, you can also:
- Object to our use of your personal information for certain purposes;
- Ask us to limit or restrict our use of your personal information;
- Ask us to correct, remove or delete personal information about you. Email us at info@mobilecarbodyworks.co.uk
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic encryption and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
